Given the appearance of Kindle Touch and Kindle Fire, we are updating our publications to work better with touchscreens. However, Amazon’s Kindle Direct Publishing platform does not function properly at the moment and prevents us from updating the files sold on Amazon. As a temporary measure, if you have a problem with how OSNOVA publications work on Kindle Touch or Fire, please send us an email to email@example.com describing the issue and attaching a purchase receipt. We will send an updated file in an email if we are able to correct the issue.
Specifically, when we try to update a publication and upload a well-formatted mobi/prc file to KDP, the upload appears to be successful but when the conversion starts, we receive an error “A conversion error occurred. Please try again after sometime.” This has never happened before. Other people report the same issue: