I have just received the following email from Amazon (emphasis is mine):
It has come to our attention that, on multiple occasions, you have uploaded material through your account of unacceptable quality. This has resulted in those titles failing our quality review, or receiving customer complaints, refunds and a poor customer experience. Please note that if you continue to upload material which is of unacceptable quality, we may terminate your account. If your account is terminated, you will not be allowed to open new self-publishing accounts.
We request that you respond to this message stating that you will improve the quality of all future submissions and will correct the issues with the outstanding titles you have for sale on the Kindle Store. Until we receive a response from you regarding these concerns, we will not be reviewing or publishing any additional titles you submit. Any titles submitted will be immediately moved into a “draft” status.
I have not received any prior warnings or any explanation of what they have found in OSNOVA publications of “unacceptable quality.” As you know, OSNOVA has always been about quality and raising the bar in the Kindle publishing, instead of racing down to the rock-bottom prices. I have written a long-winded response to Amazon, which I will not reproduce here to save your time and to avoid embarrassment of having to praise publicly my own work (if you still want a copy of the response, let me know).
- I ask all loyal customers to write to the following Amazon email addresses (firstname.lastname@example.org, email@example.com, firstname.lastname@example.org) and tell them what you think of OSNOVA publications. If you like our publications please put in the subject line “In Support of OSNOVA.” Please copy us.
- I also ask you to please leave positive reviews to OSNOVA publications on Amazon if you do not wish us to disappear. To see all OSNOVA publications on Amazon, follow this link but verify that the publisher is listed as OSNOVA (some non-OSNOVA publications also appear for some reason)
- Finally, if you have a blog or participate in forums, please spread the word about OSNOVA. The recent flood of competing poor-quality Christian publications on Amazon with tons of apparently fake positive reviews have made us almost invisible there.